In The Help Center, You Can Find
I see so many amazing styles on your website, I want to see all your samples.
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We have 5000+ designs in our data. Pls send the screenshots of the items you are interested in to our sales team to firstname.lastname@example.org, we’d be happy to select similar designs for your choice.
Can you do customized designs, what the requirements are for the design (accepted file types, ect)?
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Yes, we can do your customized designs. By cooperating with plenty of fashion designs and buying teams for decades, VIVA team have formed her excellent vision on fashion field. We could get your point from a pencil sketch and work out accurately and quickly.
Sending the design either in JPG, PDF or PSD format is workable for us.
What is your minimum order quantity?
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We can do flexible sampling and bulk production.
For sampling, we can do 1.5yds
For bulk order, we can do 20yds for most of the designs.
What is sampling leadtime?
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Our sampling leadtime is 3-7 working days.
What is bulk leadtime after order approved?
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Our bulk leadtime is normally 25-30days based on bulk quantity of 1000mts/design. We can rush for an earlier shipment if necessary.
Can your fabric be dyed to match?
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Yes, we can dye the fabric to match your color standard to any colors.
Do you hold stock on hand? Do you ship internationally to Australia?
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Yes, we have stock on hand in about 100 designs. These fabrics are left from bulk orders we’ve done recently. All in good quality. Stock price is much lower than order price. All stock are done 100% inspection, well packed and ready for shipment. We can ship the next day once receipt of the order. We are able to export all over the world.
What is H.S. code for your fabrics.
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5810100000 is for embroidery fabric without backing cloth.
5810910000 is for 100%cotton embroidery fabric with backing cloth.
5810920000 is for embroidery fabric with backing cloth and its contents with chemical fibre.
5810990000 is for embroidery fabric with backing cloth and its contents with animal fibre.
Can you offer the fabric swatches free?
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We offer the fabric swatches free, pls kindly advise your Fedex or DHL account so that we can ship the parcel to you.
How do you ship the fabric parcel internationally?
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We ship the fabric parcel internationally by international courier such as Fedex, DHL, UPS or TNT.
Do you have our own QC report before bulk delivery?
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Yes, we will send our own QC report for your approval before bulk delivery. We will do 100% inspection internally to make sure the goods is good in quality and can pass our quality standards of the 4 Point System (ASTM D5430-04). Rest assured that our manufacturing is strictly abided by the quality standard under strict QA systems. Good quality and stable production capacity assurance.
How do you ship the goods internationally?
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We ship the goods based on our customers’ requirements. We can ship the goods by our customers’ authorized shipping agents or our owns. We can ship by sea or by air from Shanghai port or Ningbo port.
What is your payment term?
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We support T/T payment. For new customers who have just started making orders, the payment is 30%deposit and balance before shipment. For old customers, we can accept T/T net 30days, L/C or D/P.
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